From Learn English with Rebecca: “Learn what to SAY and DO when you disagree with a boss, friend, colleague, client, professor, or family member. Learn the body language and verbal language necessary to succeed in professional, academic, and social discussions. Learn the difference between “I hear you, but…” and “I hear you, and…” Use my techniques of Apologize, Acknowledge, Answer, and Ask. Then apply six psychological techniques for even more success.”
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